Aftercare
Sovereign leaseholders
From the 1 April 2011 there will be a new association wide leasehold services team. You can contact us during normal office hours (8.30 to 5 Monday to Thursday and 8.30 to 4.30 on Friday) using our dedicated phone number 0845 054 6622.
Your leasehold services officers
Berkshire and Hampshire
Debbie Heath
debbie.heath@sovereign.org.uk
Dorset
Chris Groves
chris.groves@sovereign.org.uk
Bristol
Sarah Goessens
sarah.goessens@sovereign.org.uk
Wiltshire, Gloucestershire and East Bristol
Nicola Breddy
nicola.breddy@sovereign.org.uk
Somerset and West Bristol
Sadie Randall
sadie.randall@sovereign.org.uk
Devon and Cornwall
Ian Mountford
ian.mountford@sovereign.org.uk
Oxfordshire & Sovereign Vale
Sean Craig
sean.craig@sovereign.org.uk
Sovereign Kingfisher
Julie Eckersley
julie.eckersley@sovereign.org.uk
Lynette Foli
lynette.foli@sovereign.org.uk
Merab McKeown
merab.mckeown@sovereign.org.uk
Repairs
Sovereign South+West leaseholders can report repairs either by using our online reporting form which can be found here or by calling our 24 hour call centre on 0800 587 2325 if you find any defects in your HomeBuy property. We will note down your problem and set a target date for repairs. If you find defects 12 months after you have moved in, you will need to contact the National House-Building Council instead.
Sovereign Kingfisher leaseholders can report repairs either by using our online reporting form which can be found here or by calling our 24 hour call centre on 0800 988 4858 if you find any defects in your HomeBuy property. We will note down your problem and set a target date for repairs. If you find defects 12 months after you have moved in, you will need to contact the National House-Building Council instead.
Sovereign Vale leaseholders can report repairs either by using our online reporting form which can be found here or by calling our 24 hour call centre on 0845 450 8241 during office hours or 0845 450 8244 at all other times if you find any defects in your HomeBuy property. We will note down your problem and set a target date for repairs. If you find defects 12 months after you have moved in, you will need to contact the National House-Building Council instead.
Please note that if you own a house, all repairs are your responsibility unless they are in a communal area, so we will charge you for any work we carry out. If you own an apartment, generally the inside of your building is your responsibility and the outside and communal areas are ours.
We will get back to you as soon as we can if we cannot answer your question right away. To make sure you receive a first-class service, our team members:
- collectively have over 20 years’ experience in leasehold management
- are members of the Institute of Residential Property Management (or are working towards it).
Our leasehold services team is your first point of contact once you have bought your home. Whatever you want to talk about – anything from your lease, rent and service charges to mortgage problems, buying extra shares and difficult neighbours – we are here to help.
The following links will take you to some of our information leaflets and handbooks which you may find useful
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