Covid-19 update. With our customers and employees at the heart of everything we do, we’ve implemented new measures across each step of your home buying journey to ensure we’re keeping everyone safe.
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Congratulations, all your checks and references are complete and you’re ready to move in!

By now we will have agreed a date and time to meet you at your new home to carry out the formal check-in.

Please let us know as soon as possible if you think you're going to be late as we may several appointments on the day.

Your check-in will take approximately 45 minutes, and you won’t be able to move any of your belongings in until we’re completed.

Below is a list of everything we’re going to need to complete on the day.

Proof of Identification

We will need to see original copies of a passport, biometric ID card or visa and proof of address for all tenants to complete the Right-to-Rent checks.  If you do not have these documents with you on the day you will not be able to move into the property.

Sign your documents

We will have already sent you a copy of the tenancy terms and conditions, on the move-in day we’ll both sign your ‘Original Electronic Tenancy Agreement’. We’ll also ask you to sign documents for your deposit details, direct debit, inventory, keys and tenancy check-list.


We will have already carried out a visual check of the property and will provide a copy of the final inventory. We recommend that you carry out your own full check of the property condition before you move your belongings in; noting things like marks, dents, wear and tear etc and take photographs for your records. 

You will have 7 days to advise us if you would like any amendments and if we do not hear from you we will use the original inventory for the purpose of the check-out.

We will also note the meter-readings for utilities at this time.


You are responsible for contacting the Gas, electricity, phone, broadband and TV service providers yourself to provide meter readings. You’ll also need to setup your preferred payment method.

Council Tax

You are responsible for informing the local authority that you have moved into the property and will be paying the council tax. Some local authorities will ask to see your signed tenancy agreement.


We insure the main building and communcal areas but you will need to arrange suitable insurance cover for the value your contents and possessions.

We recommend that your contents insurance covers loss of keys, and damage caused by faulty appliances, as well as things like bicycles in secure storage areas.

You may want to shop-around for your Contents Insurance, but Sovereign has a partner we've negotiated good rates with - you can take a look HERE.


We’ll let you know where parking is available or where your dedicated/allocated space is located.


We’ll supply a set of keys for each tenant.

You will need to obtain permission from us to have additional sets cut, we will collect any additional keys when you move out of the property.


We will give you details of who to contact in the event that your property needs a repair – you can read the full document HERE too.

Once you have moved into your new home. We have a full team of maintenance operatives who will look after any repairs that are our responsibility. 

We will not be able to enter your home without you being there, but booking an appointment is easy. You will be offered a convenient date and a 4 hour time slot for our operative to arrive. So you will need to be home or arrange for someone you trust to meet the operative on the day.

Paying your rent

You rent due-date will always be the first of each month We will ask you to sign a direct debit form at check-in. Please remember it’s your responsibility to ensure funds are available for the direct debit to be taken from your bank account. It is important to keep up regular rental payments, but if for any reason your rental account falls into arrears, you must contact us as soon as possible.

Please be aware  that failure to keep up regular payments may result in the loss of your home.


Your tenancy agreement is a legally binding document and will outline both our and your responsibilities. These will include keeping the property in good condition, keeping up with your rental payments, reporting any repairs in a timely manner and ‘quiet enjoyment’ of your home.  If you are unsure about any aspect of the tenancy then we recommend that you seek independent advice prior to the tenancy commencement.

We also appreciate your cooperation when arranging access to carry out routine annual safety checks.

Property Inspection

We will visit the property every 6 months to carry out a landlord inspection.  You do not need to be home when we visit as we hold a set of management keys. We will always let you know when we are coming and provide at least 24 hours notice. We can arrange an appointment if you want to be present.

Renewing your tenancy

At the end of your fixed-term, your tenancy agreement will become a ‘statutory periodic tenancy’ which means it runs from month-to-month. If you’d like to renew for a further fixed-term, please contact us to discuss your individual circumstances.

Moving out

Once your fixed-term tenancy ends, your notice period is 1 month. If you’re still within your fixed-term and your circumstances have changed, please contact us immediately and we’ll discuss if there are options to end your tenancy early.

We will need to complete moving-out inventories and check-outs at the end of your tenancy.

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