There are six simple steps to renting your home with Sovereign
01. Initial search
After making contact with us we will talk to you about the type of property you are interested in and run through your income and employment status to make sure you are eligible to rent the property.
A video tour of the property is available online and we can also offer virtual viewings if there are specific areas you would like to see in more detail. We will also supply you with an up to date inventory report, so you can read through the contents of the property.
02. Found a property
You’ve found the perfect place that ticks all your boxes! We will now work to secure you the property, agree the finer details of your offer, set a date and start the process of getting you moved. Please note you will need to pay the equivalent of one week’s rent as a holding fee (which is non-refundable but will be taken off your final balance). We will ask you to pay this before you move in, providing you pass referencing and move by the agreed date.
03. Dotting the I's and crossing the T's
As soon as your offer is accepted, your Lettings Negotiator will send you a link to our online referencing partner (Rentshield) so they can complete the credit checks and apply for references. We will also send confirmation of your offer, along with the sample Tenancy Agreement for you to review.
At this point it’s a good idea to let all your referees know that we will be contacting them shortly. The quicker we get the references back, the quicker you can move!
04. Getting ready
All your references have come back as acceptable. Your Lettings Negotiator will provide you with final approval and confirm your move date. We will complete a professional 'Inventory and Check In Report' which helps protect you and your deposit, and then arrange for you to pay the balance of your move-in monies. This will all be done electronically via Docusign - to avoid delays with printing and posting.
Your pack will contain the new tenancy agreement, direct debit mandate, a copy of the Energy Performance Certificate (EPC), Gas Safety Certificate (if this applies), deposit scheme guides, prescribed information (about your deposit) and How to Rent Guide.
05. Moving day
On the day of your move, we will provide you with a code and location to a key safe for you to retrieve your keys. We will then send you an electronically signed copy of your Tenancy Agreement for your records (via Docusign). A copy of your Inventory and check in report complete with meter readings will follow shortly, again via Docusign. You will have 7 days to check and inform us of any discrepancies you wish to be noted.
06. Once you're in
In the unlikely event that something goes wrong after you move in and we are managing your property, you can contact your dedicated Property Manager who will resolve things for you as soon as possible.
If something happens out of hours, then don't worry as we have an emergency contact number, ensuring we are on hand to provide assistance and manage the problem for you.
We are here 24 hours a day, 7 days a week to make sure your time in your new home is a fantastic experience.