Consumer Code

We are proud to say our customers and residents are at the heart of what we do, and for this reason we ensure our services adhere to the Consumer Code.

The  Consumer Code for Home Builders  gives home buyers better protection and rights when purchasing. The Consumer Code covers every stage of the buying process:

  • Stage One – Helping buyers pre-purchase
  • Stage Two – Helping buyers during purchase
  • Stage Three – Helping buyers after occupation

What is the Consumer Code?

The Consumer Code for Home Builders (“the Code”), which came into effect in April 2010, applies to all Home Builders registered with the UK’s main new Home Warranty Bodies: NHBC, Premier Guarantee; LABC Warranty and Checkmate and consists for 19 requirements and Principles that Home Builders must meet in their marketing and Selling of Homes and their after-sales customer service.

For full information on the Consumer Code and what it means for you, read more here or visit the Consumer Code