All part of the service

From moving in to moving on, our sales, marketing and home ownership teams are here to help you with every part of owning your home.

Home improvements

You’ll want to make your home just right for you – and that might mean carrying out home improvements such as a new kitchen or bathroom, or even an extension.

Before you start any work, you may need written approval from us, and in some cases from your mortgage lender. So before you get started, drop an email to our Home Ownership team who can advise on the next steps. You may also need planning permission and building regulations approvals.

For lighter improvements like painting, redecorating and hanging shelves, you’re free to be as creative as you like!

Buying more shares

Once you’ve settled in to your new home and you’ve made it your own, you may want to consider buying more shares – this is also known as staircasing.

The more shares in your home that you own, the less rent you pay. Almost all of our homes can be purchased outright, meaning that you could own 100% of your home. You’ll be able to find out whether this is possible for your home in your lease or by chatting to our dedicated staircasing team.

When you do decide the time is right to buy more shares our staircasing team will be able to guide you through the process.

Owning a bigger proportion of your shared ownership home – or even owning all of it – comes with many benefits: 

  • The more shares you own, the less rent you pay – if you own 100% of your home, you’ll pay no rent.
  • If you decide to staircase to 100% and own the property outright, you can sell your home using an estate agent on the open market.
  • When it’s time to sell your home, the more shares you own, the more profit you could make if the value of your home has increased.

For more information on buying more shares, click here.

Selling your home

When the time is right for you to move on, our dedicated resales team are here to help you through the process of selling your home.

We’ll usually have eight weeks to find a buyer for you first – and if we haven’t found one after this time, you can choose to sell your home on the open market with your preferred estate agent.

Remember, if you’ve staircased to 100% you can sell your home through an estate agent of your choice whenever you decide.

For more information on the steps to selling your home click here.